Support Packages
We offer ongoing service and support to ensure your parking system continues to operate at peak efficiency. Our maintenance and support services include regular check-ups, troubleshooting, and upgrades to keep your system up-to-date with the latest advancements in parking technology.
Serviced by professionals
Innovative and simple user
interface
24/7/365 support services
offered
Control and software
systems
Secure remote access
On-site, on-call
visitations
Preventive and periodic maintenance
CUSTOME-MADE CONTRACTS
Our flexible service packages are designed with your specific needs, taking into consideration key factors such as desired response times, local staff capabilities, budget constraints, etc. Ranging from the basic recommended minimum to the all-inclusive / peace of mind/ worry-free packages, we will work with you to help create the right service level agreement for you. The below descriptions give you an idea of the array of our offerings.
Service Offerings Framework
When you purchase a semi or automated parking system from Utron, the garage’s opening day is the day that seals the beginning of our relationship with you, not the end. Because our upmost goal is to always ensure that your investment is catered to and that your system performs efficiently and with maximum uptime and safety, we pride ourselves on offering the most comprehensive options for service agreements in our industry.
Our End to End Process
Consulting
Our journey begins with an in-depth consultation. We take the time to understand your unique parking needs, challenges, and goals. During this phase, our experts gather all necessary information to tailor a solution that fits your specific requirements.
Planning
With a clear understanding of your needs, we move on to the planning stage. Here, we design a comprehensive parking solution, considering site analysis, traffic flow, and customer needs. We ensure that every aspect of the plan is optimized for efficiency and convenience.
Manufacturing
Once the plan is finalized, we proceed with manufacturing. We use technology and high-quality materials to produce the components of your parking system. Whether it’s automated machinery or smart parking sensors, each piece is crafted to meet the highest standards of durability and performance.
Installation
Next, our skilled technicians handle the installation process. We manage everything from laying the groundwork to setting up advanced systems. Our team ensures that all components are installed correctly and efficiently, minimizing disruption to your daily operations.
Ramp-Up
After installation, we enter the ramp-up phase. During this period, we thoroughly test the system to ensure it operates smoothly. We make any necessary adjustments to optimize performance and train your staff on how to use the new system effectively.
Hand Over
Once the system is fully operational and meets all specified criteria, we formally hand it over to you. This includes providing detailed documentation and ensuring you are completely satisfied with the final product. We make sure you have all the information needed to manage the system independently.
Service
Our commitment doesn’t end at handover. We offer ongoing service and support to ensure your parking system continues to operate at peak efficiency. Our maintenance and support services include regular check-ups, troubleshooting, and upgrades to keep your system up-to-date with the latest advancements in parking technology.
Our plans
All of our packages
Includes
- 24/7/365 remote monitoring and fault resolution
- 24/7/365 technical support for end users and facilities managers alike, accessible via phone (toll free) and from the U-tron app
- Monthly performance reports
- Software upgrades (continuous optimization)
Our most economic plan
Includes
- Essential/Mandatory Preventive Maintenance visits (typically include parts lubrication, safety testing and minor adjustments on a regularly scheduled basis)
- 24/7/365 technical support for end users and facilities managers alike, accessible via phone (toll free) and from the U-tron app
- Pay-as-you-go spare parts
- Pay-as-you-go after hours/emergency visits
- Pay-as-you-go additional service visits
Our top tier plan
Includes
- Unlimited service calls and visits (including emergency and after hours visits)
- Spare parts
- Preventive and Predictive Maintenance
- Direct, live access to senior technical staff 24/7/365
Common questions
Utron parking support/service includes ongoing maintenance, troubleshooting, and upgrades for your parking system to ensure it operates efficiently and stays up-to-date with the latest technology.
A custom-made service contract allows you to tailor the level of support and maintenance to your specific needs, ensuring you get the most appropriate and cost-effective service for your parking system.
Preventive maintenance is typically scheduled regularly based on the specific needs of your system, often including parts lubrication, safety testing, and minor adjustments to ensure optimal performance.
We offer 24/7/365 remote monitoring and fault resolution, technical support via phone and the Utron app, and access to senior technical staff for immediate assistance.
